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Thursday, August 30, 2012

What will you do if your cruise is canceled in Halong Bay!

You’ve got a good deal and now are dreaming about an interesting trip with beautiful cabin, delicious food, friendly staff waiting for you in Halong Bay, Vietnam. You’ll be relaxing on the sundeck while the boat cruises around the rising islands in the fresh air and quiet atmosphere.

Your dream smells when you arrive at the dock and the local authority announces that all cruises are canceled due to the weather conditions while it is still sunny! Is this a joke? you may think. But it happens quite often to the cruises in Halong Bay, a world heritage site in Vietnam, epecially during the summer time from May to August.

So what will you do? If this is the first time you come to Vietnam, you may be down from the heaven to the hell as it takes 3 hours and a half by bus from Hanoi to Halong Bay already and it will take that time to return Hanoiagain.

You cannot do anything about this, but you’ll feel better if you think about this situation before you go. When it happens, you can consider the following options:

- Contact your cruise’s operator, tour guide or your booking travel agent to check if your money will return to your pocket. Normally, it will be back to you in full if you book reputable cruises but in some cases, the cruiseor travel agent can ask you for a little support by paying the bus trip or booking fee which is just a small money since the situation is out of their hand. How much money you will be refunded depending on where you were announced the cancellation news!

+ If you are still in Hanoi and have not started the trip yet, all money paid will be refunded to you, except the payment fee if it was used to process the payment/deposit for you already!

+ If you arrived at Halong Bay pier and the cruise informs you the bad news, you will pay the transfer fee only. Some cruises will not charge you this fee although the cruises are also disappointed like you.

+ If you are on your cruise already and are visiting Halong Bay when the bad news comes such as your cruise is not allowed to stay overnight, other arrangements will be made by the cruise for you upon your agreement. Otherwise, you will pay for the services and time that you have spent on the cruise.

- Stay overnight at a hotel in Halong City then book a day trip to visit Halong Bay in the next day. This will be a good choice if the weather seems to be better in the coming day. All hotels in Halong Bay can help you with the booking. You should check some recommended hotels before you go!

- Return Hanoi and enjoy another night in Hanoi. The hotel in Hanoi can arrange the room for you or if it is fully booked, they can also arrange for you at other hotel. Although many people don’t like Hanoi but if you just try a little bit with help from hotel receptionist or local people, you may find something interesting such as a cyclo tour through 36 streets in the old quarter of Hanoi, a water puppet show at Thang Long theatre or just a cup of famous Vietnamese coffee at a cozy restaurant to enjoy the daily life with local people.

No mater what alternative you can come up with, just prepare your mind before you get in the car and enjoy your trip!

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